Terms of service
These Terms of Service ("Terms") govern your access to and use of the Pest Proof Co website and the purchase of products from our online store. By visiting our website or placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.
Pest Proof Co reserves the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated date. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.
1. Eligibility
By using our website, you represent and warrant that you are at least the age of majority in your state, province, or country of residence, and that you have the legal capacity to enter into a binding agreement. If you are using the website on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
2. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:
- Use the website in any way that violates applicable laws or regulations
- Engage in any conduct that restricts or inhibits other users' enjoyment of the website
- Transmit any unsolicited or unauthorized advertising or promotional material
- Attempt to gain unauthorized access to any portion of the website or its systems
- Use automated tools (bots, scrapers, crawlers) to collect data from the website without our prior written consent
- Post or transmit any content that is defamatory, obscene, offensive, or harmful
3. Product Information & Accuracy
We make every effort to ensure that product descriptions, pricing, and images are accurate and up to date. However, Pest Proof Co reserves the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
Product images are for illustrative purposes only. Actual packaging and contents may vary slightly from what is shown on the website. We do not warrant that product descriptions or other content on the website are complete, accurate, or error-free.
4. Pricing & Payment
All prices displayed on our website are in United States Dollars (USD) unless otherwise specified. Prices are subject to change without notice. We reserve the right to refuse or cancel any order placed at an incorrect price.
By placing an order, you authorize Pest Proof Co to charge your chosen payment method for the total amount of your order, including applicable taxes and shipping fees. Payment is processed securely through our payment provider. We accept all major credit cards and other payment methods as displayed at checkout.
5. Orders & Cancellations
Your receipt of an order confirmation email does not constitute our acceptance of your order. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to: product unavailability, errors in product or pricing information, suspected fraud or abuse, or restrictions on orders placed by dealers or resellers.
If your order is cancelled after payment has been processed, a full refund will be issued to your original payment method within 5–10 business days.
6. Shipping & Delivery
Delivery timelines provided at checkout are estimates only and are subject to carrier availability, customs clearance, and other factors outside of our control. Pest Proof Co is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. For full details, please refer to our Shipping Policy.
7. Returns & Refunds
All return and refund requests are subject to our Refund & Return Policy, which is incorporated into these Terms by reference. Please review our Refund & Return Policy for full details on eligibility and process.
8. Intellectual Property
All content on the Pest Proof Co website, including but not limited to logos, product images, written content, branding elements, graphic designs, and software, is the exclusive property of Pest Proof Co and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, display, perform, or create derivative works from any content on this website without our prior written consent. Unauthorized use of our intellectual property may result in legal action.
9. Disclaimer of Warranties
To the fullest extent permitted by applicable law, Pest Proof Co provides its website and products on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Pest Proof Co, its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to: your use or inability to use the website; any products purchased through our website; unauthorized access to or alteration of your data; or any other matter related to Pest Proof Co's services.
Our total liability to you for any claim arising under these Terms shall not exceed the total amount you paid to Pest Proof Co for the order giving rise to such claim.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and applicable federal Canadian law, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13. Contact
If you have any questions about these Terms of Service, please contact us at:
Email: support@pestproofco.com Response Time: Within 1–2 business days, Monday to Friday, 9:00 AM – 5:00 PM (EST)
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.
AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:
(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at support@pestproofco.com.
By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.
You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.
You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.
For any questions, you can contact us for more information about the program.