Refund policy

At Pest Proof Co, your satisfaction is at the heart of everything we do. We stand behind every product we sell, and if something isn't right, we will do our best to make it right. Please read this policy carefully so you understand how returns, refunds, and exchanges are handled.

1. General Return Eligibility

We offer a 30-day satisfaction guarantee on all orders. To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of the confirmed delivery date
  • The product must be in its original condition and packaging where possible
  • Proof of purchase (order confirmation email or order number) must be provided
  • The item must not be listed as a final sale or non-returnable product

If these conditions are not met, we unfortunately cannot process a return. We appreciate your understanding.

2. Damaged, Defective, or Incorrect Orders

If your order arrives in a damaged condition, contains a defective product, or does not match what you ordered, please notify us within 7 calendar days of delivery. To process your claim, please contact us at support@pestproofco.com with the following:

  • Your order number
  • A clear description of the issue
  • Photographs of the damaged or incorrect item and its packaging

Once we review and verify your claim, we will offer one of the following resolutions at our discretion: a full replacement of the item at no additional cost, a store credit equal to the value of the affected item, or a full refund to your original payment method.

3. Refund Process

Once your return is received and inspected, we will send you an email confirmation with the outcome of your refund request. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note the following:

  • Credit and debit card refunds may take additional time to appear depending on your bank or card issuer
  • We do not issue cash refunds
  • Shipping fees are non-refundable unless the return is the result of our error (e.g., wrong item sent, defective product)
  • If you have not received your refund within 10 business days of approval, please contact us so we can investigate

4. Exchanges

We do not offer direct product exchanges. If you would like a different product, please return the eligible item for a refund and place a new order. This ensures faster processing and availability.

5. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Items that have been heavily used or damaged due to misuse or neglect
  • Gift cards or store credits
  • Items marked as Final Sale at the time of purchase
  • Items purchased through third-party retailers (please contact the retailer directly)
  • Orders where the 30-day return window has expired

6. How to Initiate a Return

To begin the return process, please email support@pestproofco.com with your order number and reason for return. Our customer support team will respond within 1–2 business days with instructions on how to proceed. Please do not ship any items back without first receiving authorization from our team.

7. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a Pest Proof Co error (damaged, defective, or incorrect item). We recommend using a trackable shipping method for your return, as Pest Proof Co is not responsible for returned packages that are lost or delayed in transit.

8. Contact

For all return and refund inquiries, please contact us at:

Email: support@pestproofco.com Response Time: Within 1–2 business days, Monday to Friday, 9:00 AM – 5:00 PM (EST)